Returns & Exchanges
HMN TRADING LTD (34theShop) will offer a refund or exchange (if stock is available) on any unused/unworn goods (faulty or otherwise) within 20 days of dispatch. You must return the goods to us - return items must have their original packaging and their labels intact. The date your items were dispatched by us will be detailed in the Shipment Confirmation email sent to your nominated email address on dispatch.
Refunds must be made through the website, following the returns procedure documented on the “Returns Form” supplied inside your original order. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession, and if you fail to do so we may have a right to make a claim against you for compensation. We recommend therefore that you wrap your items safely and securely to avoid damage in transit back to 34theShop.
A complimentary returns label is now included in all 34theShop orders delivered within Cyprus. Simply attach to the package, take to the Post Office and obtain a proof of postage certificate.
Outside Cyprus, if the items you return to us are not faulty you will bear the cost of returning the items (such as postage). All orders, if the items you return are faulty then we will bear the cost and of their return and if you require an exchange on a faulty item, then provided we have stock available we will provide a replacement, and you will not be charged again for delivery of the replacement item.
Goods must not be returned to our stores for a refund. Under no circumstances will refund be issued at any of our shops.
If a refund is required, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two).
We always aim to honour an exchange. If the item you require is out of stock we will contact you and give you a choice of an alternative product or a refund. If the item you require is of a higher value we will contact you to take an additional payment. Once the exchange is completed we will then cover the cost of shipping the new item along with documentation to your original delivery address.